The telephone is still the lifeline of businesses and to present a professional image visually every business needs some sort of phone system.
One size most certainly does not fit all so before we suggest anything we need to know how you operate so we can draw on our range of products, services and experience with other customers to come up with a cost-effective solution including the accessories such as add-on modules and headsets for the efficiency and comfort of your staff and Music-on-Hold to keep customers on the line when the person they want is not immediately available.
There is always a question of a hosted phone system versus an on-premise phone system and we agree that hosted phone systems do have their place - usually in an environment such as a number of small retail shops with 2 to 5 phones per site and depending on the bandwidth available at the site. An alternative that we have had some success with is a private hosted system. The system is located in a data centre and has a group of lines that are shared across all the sites and the 2-5 phones per site simply hang off the central system. This provides economies of scale since multiple small groups of lines to individual sites are inefficient.
At their simplest level, phone systems all provide dial tone and switch calls but they do come in many capacities with various capabilities so the solution we provide has to match your requirements and provide some capacity for growth.
In addition to physical desk phones, soft phones may be more suitable on a laptop, a tablet or a mobile phone. These can ring in parallel with your desk phone or can be your only phone.